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Customer Support - Windows XP Service Pack 2


Windows XP with Service Pack 2 installed has the Windows firewall enabled (by default) as a security feature. The Windows firewall, when enabled, can prevent KaVoom! (or any network-aware software) from working properly.

To solve the problem, you must configure the Windows firewall to treat KaVoom! as an exception (i.e., a program that is allowed to receive connections over the network). For KaVoom! KVM, this must be done on the secondary computers. For KaVoom! KM and Desktop One, this must be done on all computers.

From the Start menu, select Control Panel and Security Center.



From the items at the very bottom of the window, select Windows Firewall.



Here we see that the Windows firewall is on (which is the default setting after SP2 is installed). If your computer is protected behind another firewall (such as a hardware firewall) then you might want to turn the Windows firewall off entirely. Otherwise, select the Exceptions tab.



To add KaVoom! as an exception, press the Add Program button.



Assuming that you have already installed KaVoom! at this point, you will see it in the list. Select it and then press OK.

Your Windows firewall is now configured to let other computers connect to KaVoom. Remember that for KaVoom! KVM, this procedure is not necessary on the primary computer, just on the secondaries.



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